Netmeds: Terms & Conditions

Posted by, India Ki Pharmacy, is brought to you by the Dadha & Company – one of India’s most trusted pharmacies, with over 100 years’ experience in dispensing quality medicines. At, we help you look after your own health effortlessly as well as take care of loved ones wherever they may reside in India. You can buy and send medicines from any corner of the country – with just a few clicks of the mouse.

Terms & Conditions

  1. The Netmeds e-voucher can be redeemed only on the purchase of Prescription Medicines.
  2. The e-voucher is valid for 6 months.
  3. The expired e-voucher cannot be re-issued.
  4. The Netmeds e-voucher is intended for single use only.
  5. The Netmeds e-voucher code CANNOT be used in conjunction with other existing offers on
  6. The NetMeds e-Voucher is NOT redeemable for cash or credit and cannot be exchanged for any other product.
  7. If an order placed using the e-voucher exceeds the actual value of the e-voucher, then the balance amount should be paid by selecting the desired payment method at checkout.
  8. If the total value of an order placed using the e-voucher is less than the value of the e-voucher, then any unused portion of the e-voucher will be forfeited. No change or credit will be given.
  9. In an order where the e-voucher is redeemed, the e-voucher value is applicable towards product prices only and cannot be applied to the shipping charge portion of the order amount. Regular shipping charges will apply on such orders.
  10. The e-voucher is NOT redeemable for cash or credit and cannot be exchanged for any other product.
  11. The e-voucher is transferable.
  12. The e-vouchers cannot be applied retroactively to previously placed orders if any.
  13. For any reason, an order placed using the e-voucher has been partially modified/cancelled an applicable portion of the original discount amount will be credited back to the customer’s Netmeds e-wallet account.
  14. In the event an order placed using the e-voucher code is returned, the refund amount will be the total order amount paid MINUS the value of the e-voucher. Also, in such cases, the e-voucher code will no longer be valid and it cannot be re-applied to another order. However, if cancellation/refund is initiated within the validity period of the e-voucher, then the awarded e-voucher code will be reactivated and hence can be used again.
  15. The order placed using an e-voucher can be withheld or delayed if there is a problem in processing the order.
  16. reserves the right to deal with any unclaimed e-voucher, after its expiry, in any manner deemed fit.
  17. All e-voucher recipients shall be deemed to have accepted these terms and conditions and any amendments thereof.
  18. These terms and conditions shall be governed by the laws of Chennai and the customer agrees to be bound by the exclusive jurisdiction of the courts of Chennai.
  19. For any help with the redemption of the e-voucher, please contact
  20. E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up to 24 hours.
  21. No returns and no refunds on gift cards, E- gift cards and gift vouchers shipped by
  22. Please check the refund policy at for further details.


Customer Support scenarios

Acceptance- Accepted during booking on only

Reload Possibility- No. Once set, the voucher cannot be reloaded.

Clubbing Cards Allowed?- No

Part Redemption allowed( For Both Physical and E-Gift card)- Since E-voucher only, the first problem is solved. In case of balance payment to be made a post using a voucher, customer can make the same through any payment mode, available at the time of transaction.

Refund Possibility- NO. Single-use only


Steps to Redeem the card (How to use the Gift card- Physical and E-Gift card)

  1. To redeem the e-Voucher discount on, add medicines worth ANY value to your shopping cart and at checkout, you MUST enter your e-voucher code in the “Review & Complete Order” page. Once the e-voucher code is entered, the appropriate discount will be immediately reflected in the order total
  2. Please Note: While placing your order, the e-voucher code CANNOT be applied at the promotional code input box at the Shopping cart page, which is meant for applying coupon code only.

Other General T&C for gift cards

  1. The Gift Card will be sent to the email ID & phone number (shared at payment stage) of the customer making the Qualifying Transaction within 2 business days of such Transaction.
  2.  reserves the absolute right, without prior notice, without liability, and without assigning any reason whatsoever, to add/alter/modify/change or vary any or all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.
  3. For complete details: